Refund Policy
uremontisalque Financial Modeling Platform
Last Updated: January 15, 2025
Our Commitment to You
At uremontisalque, we stand behind the quality of our financial modeling platform and educational resources. This refund policy outlines the circumstances under which refunds may be requested and the process for obtaining them. We believe in transparency and fairness in all our business dealings.
We offer a 30-day satisfaction guarantee on all new subscriptions and course purchases, ensuring you have adequate time to evaluate our platform's value for your analytical needs.
Refund Eligibility Criteria
To qualify for a refund, your request must meet the following conditions:
- Timing: Refund requests must be submitted within 30 days of your initial purchase or subscription start date.
- Usage: Platform usage should not exceed 40 hours of active modeling time or completion of more than 50% of purchased course content.
- Technical Issues: If technical problems prevent platform access, you must report these within 7 days of occurrence.
- Good Faith: Refund requests must be made in good faith, with legitimate reasons for dissatisfaction clearly documented.
Refund Process Steps
Submit Request
Contact our support team at info@uremontisalque.com with your refund request. Include your account details, purchase date, and reason for the refund request.
Review Process
Our team will review your request within 3-5 business days, checking eligibility criteria and account usage patterns to ensure compliance with our policy.
Decision Notification
You'll receive email notification of our decision. If approved, we'll provide details about the refund amount and processing timeline.
Refund Processing
Approved refunds are processed back to your original payment method. Processing times vary by payment method but typically complete within 5-10 business days.
Processing Timeframes
Special Circumstances
Certain situations may qualify for refunds outside our standard policy. These include documented technical failures preventing platform access, billing errors on our part, or significant changes to platform functionality that materially affect your experience.
Enterprise clients with custom agreements may have different refund terms as specified in their individual contracts. Annual subscription holders who cancel mid-term may receive prorated refunds based on unused months, subject to minimum usage requirements.
Non-Refundable Items
The following items are generally not eligible for refunds: downloadable resources that have been accessed, one-on-one coaching sessions that have been completed, certification fees after exam completion, and third-party software licenses included with premium packages.
Important Notice
Refunds are processed in the original currency of purchase. Currency conversion fees, if applicable, are not covered by uremontisalque and may result in slight variations in the final refunded amount.
Partial Refunds
In some cases, partial refunds may be offered instead of full refunds. This typically applies when you've used a significant portion of the service but have legitimate concerns about remaining content or functionality. Partial refund amounts are calculated based on unused service time and content access.
Questions About Refunds?
Our customer support team is here to help with any refund-related questions.
Email: info@uremontisalque.com
Phone: +61354491300
Address: 4 Hampton Square E, Morley WA 6062, Australia
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM AWST