Get Expert Support When You Need It
Connect with our financial modeling specialists through multiple channels designed for analysts who demand precision and timely responses
Comprehensive Support Resources
We've built our support system around the real needs of financial analysts. Whether you're dealing with a complex modeling challenge at 2 AM or need quick clarification during a client presentation, we've got multiple pathways to get you the help you need.
Priority Support Desk
Direct access to our modeling experts with categorized priority levels. Emergency support available 24/7 for critical financial deadlines and client presentations.
- Urgent: Client presentation issues (2-hour response)
- High: Modeling errors affecting analysis (same day)
- Standard: General questions and guidance (24-48 hours)
Video Consultation & Resources
Schedule one-on-one screen sharing sessions with our senior analysts. Perfect for complex model reviews, custom template creation, and advanced technique workshops.
Emergency Contact Protocol
For situations where financial analysis delays could impact business decisions or client relationships. Dedicated emergency line connects you directly with senior analysts.
Submit Your Support Request
Provide detailed information about your modeling challenge so our experts can prepare the most effective solution for your specific situation.